V Cyril Darivs Egipto

RevDojo is a comprehensive solution for automotive businesses, offering services like learning management systems, mystery shopping, remote BDC, career fairs, live sales training, video production, and IT services.

• Diagnosed and resolved software defects across a full-stack environment using PHP, Laravel, Vue.js, MySQL, Git, and RESTful APIs, improving platform stability and reliability
• Maintained and enhanced core Learning Management System (LMS) functionalities for an automotive sales training platform serving business clients
• Investigated user-reported issues, reproduced bugs, and implemented solutions to improve user experience and system performance
• Collaborated with developers to deploy bug fixes, feature enhancements, and production updates using Git-based workflows
• Assisted in backend API troubleshooting and database-related issue resolution to ensure seamless system integration
• Participated in testing and quality assurance efforts to identify and address software issues before deployment
• Worked within a collaborative remote development environment, contributing to project discussions and technical problem-solving
• Troubleshot and maintained core functionalities for an automotive sales training platform, ensuring the stability of Learning Management System (LMS) features
• Collaborated with the development team to deploy system fixes, improving overall application performance and user experience

Strikingly is a global website-building platform that helps individuals and businesses create professional, mobile-optimized websites with ease through intuitive design and modern web solutions.

• Provided technical support to global customers through live chat and email, handling 80+ interactions daily while maintaining a customer satisfaction rating above 96%
• Troubleshot website-related issues including domain connections, DNS configuration, SSL certificates, custom domains, website publishing, and platform functionality
• Diagnosed and resolved website configuration, SEO, and content management issues, achieving a 100% resolution rate for assigned cases
• Investigated user-reported technical problems, identified root causes, and guided customers through effective solutions
• Escalated complex technical issues to engineering teams and collaborated on issue resolution and product improvements
• Assisted customers with website setup, customization, and optimization using the Strikingly website builder platform
• Created and documented troubleshooting steps, improving consistency and efficiency in customer issue resolution
• Developed strong analytical, communication, and problem-solving skills while supporting customers in a fast-paced remote environment

UvoCorp is a global online platform that connects clients seeking specialized academic and technical assistance with a pool of expert freelance professionals.

• Successfully delivered 12+ programming projects across PHP, Python, C, and C++ while consistently meeting client deadlines
• Developed custom software solutions based on client requirements, demonstrating adaptability across multiple technologies and project scopes
• Built a command-line utility in C utilizing pointers, structures, and dynamic memory allocation to simulate Linux file system operations
• Designed and implemented a C++ application using object-oriented programming principles for academic record management
• Produced clean, maintainable, and well-documented code to support long-term project usability
• Collaborated with clients to clarify requirements, troubleshoot issues, and deliver reliable technical solutions
• Demonstrated strong time management and independent problem-solving skills while working on multiple projects simultaneously
• Developed a command-line utility in C using pointers, structures, and dynamic memory allocation to mimic core Linux file system operations, demonstrating a deep understanding of OS principles
• Built a robust application utilizing C++ Object-Oriented Programming principles for managing academic data such as course enrollment, grades, and record persistence
• Consistently met diverse client demands by providing robust and well-documented code